Price: $47.99
(as of Dec 08, 2024 16:10:23 UTC – Details)
Product Description
No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Malfunctions covered after the manufacturer’s warranty.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Customers say
Customers like the value for money, ease of use, and speed of the warranty. They mention it’s well worth the cost, easy to claim, and fast. Some also like the service. However, some customers have reported that the product stopped working after 2 years. Opinions are mixed on its reliability.
AI-generated from the text of customer reviews
M. Childers –
Great value and easy to use
Had a $200 water cooler go out on us, remembered we had purchased this protection, reached out via the web site and had a full refund Amazon gift card in less than an hour! Highly recommended.
sober87 –
Reliable
Filing a claim is easy and without hassle. Highly recommend to purchase with large purchase items and electronics.10 â
Kipper –
Worth every penny
I ensure all my products through Asurion and had to use them twice in the past both times immediate responses and both times a very satisfied customer. I will continue to use them every time I purchase electronics from Amazon.
A. Adi –
Excellent Insurance
Sometimes having that peace of mind alone is worth it knowing your item is covered although you might not use that insurance for the duration of the covered period. Sometimes youâll get to find out how well you are covered when you call on that insurance to fulfill their agreement. I elected to go with a 4 year coverage plan and at 3 years and 1 month after purchasing the item I needed that coverage to take effect and it did and it was super easy. Audition is a well known company that is used by many companies to cover their products, so are in good hands when you go with them.
Alex –
Fast and easy to get replacement
My ice maker quit and within 1 hour I was issued a gift card for full purchase price to get another
Brandon –
Genuinely the worst customer service experience of my life
Let’s start at the beginning:Around January 22, I submitted a claim for my Pool Pump and Sand Filter. After 10 days of no notice of action, I reviewed the claim online and found that they wanted me to package and mail (with my own materials) an item weighing in excess of 100lbs and one that was large enough to require freight pickup. I reached out on February 2nd and spoke to an individual who continued to repeat himself and was not making sense in any way. I asked to speak to a supervisor and was eventually transferred. The supervisor was incredibly nice and took the time to listen. She then admitted that the last person was incorrect, and that no, they didn’t want me to ship my item back. She asked for some part numbers and told me that they would be issuing a refund for original purchase price within a few business days. She also told me that she would personally follow up on my claim. I waited another 10 days and called back on the 12th, because again asurion.com stated I needed to ship the item back. The person I spoke to informed me that they needed me to give them the part numbers for every part that is broken. I told them I didn’t have the part numbers and that the photos show the pump was broken beyond repair. He insisted that I need to ship the item to the manufacture to determine what needs to be fixed, and then call asurion back and at that point they would make a decision. I requested again to speak to a supervisor, as this was not a reasonable ask. While on hold for over 45 minutes, I was able to contact the manufacture and get an exploded parts diagram. From that I identified all the part numbers that were broken (that I could tell without further disassembly). When he came back on the line he informed me that there was no supervisor for me to talk with. I gave him all the part numbers I had identified and he told me that he would forward this to their service department for evaluation. From there, I waited another 10 days and callrd back on the 22nd as my claim again stated that I needed to ship it back for service. The last person I spike to had also messed up my email address on the claim. On the 22nd I spoke to another supervisor who was very kind and apologized for all the issues. She told me that she would get this resolved for me after I provide all of the part numbers again via email. So I did and waited. On Friday, Feb 23rd, I received an email stating that they would be issuing a gift card for my original purchase price. Today I received an email saying that they have sent an email with my gift card. It strangely enough has a bunch of information on how to find missing gift cards in your inbox. I waited several hours and no emails have shown up. I called and there is an automated service to resend the gift card email. I still have not received any email with the gift card information. At this point, this entire process feels like a scam. At no point has this met my expectations, and I have zero faith that I will receive this gift card. To say I’m dissatisfied is an understatement, and to give them 1 star is so far beyond generous that I feel sick even giving this service a single star.Update: I reached out to them and they stated that because I haven’t waited at least 48 hours, I wasn’t eligible to lodge a complaint that the gift card hasn’t been sent. They also put it on me for my email not being able to receive their gift card. My faith that there will be a resolution on this is continuing to dwindle.
B –
Two tries to get action
I purchased an upflush toilet and it failed after 3 years, I called and did an online request for payment due to failing product, it stopped working and got very hot shorting up the GFI outlet. I did the usual phone tree and after about 5 minutes got a person “Danny”. interview went well claim accepted and Danny said I’d get my gift card from Amazon within 24 hours. Well 24 hours passed no credit 48 hours passed no credit. I did the whole routine again, taking 1/2 hour of my time again. Finally got my credit after 2 tries and 1 hour of my time. Danny needs more training. That’s my experience. Would I get the insurance again. I did.
Amazon Customer –
Thank you
I was impressed by how easy and fast it was to file a claim and to get the results.